SparkPoint Appliance Repair & Installation ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information from customers who interact with our website and services.

Information We Collect

We may collect the following types of personal information when you use our website or contact us:

• Name
• Phone number
• Email address
• Service address
• Details about your service request (e.g., type of appliance, appointment time)

We may also collect non-personal, aggregate information (such as website traffic data, browser type, or time spent on our pages) to help us improve our website and services.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and confirm service appointments
• To provide service updates and reminders
• To communicate with you about your repair or installation
• To send SMS notifications if you opt in
• To improve our customer service and business operations

SMS Consent

If you provide your phone number, you may choose to receive SMS messages related to your service appointment.

• These may include appointment confirmations, reminders, technician arrival notices, and follow-up messages.
• You will never receive marketing or promotional SMS messages without your explicit consent.
• You can opt out at any time by replying STOP to any message.
• Reply HELP to receive our contact information.
• Standard message and data rates may apply.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your phone number and SMS consent will not be shared with third parties, except as required by law or to provide essential services (e.g., payment processing).

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Your Rights

You may:

• Request to update or correct your information.
• Opt out of SMS notifications at any time.
• Contact us with questions about this policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: