Booking & Payment Policy
Effective Date: January 1, 2025
Booking Deposit
A $50 non-refundable deposit is required at the time of booking to secure your appointment.
Cancellation & Reschedule (Deposit Rules)
Standard Appointments (Booked in Advance)
- ✓Reschedule 24+ hours before:Your $50 deposit will be applied to the new appointment time.
- ✓Cancel 24+ hours before:Your $50 deposit will be refunded.
- ✕Cancel/reschedule within 24 hours:The $50 deposit is non-refundable and will be retained.
Same-Day Appointments
"Same-day appointments" are appointments scheduled for the same calendar day they are booked (based on our local time).
- ✓Reschedule 3+ hours before:Your $50 deposit will be applied to the new appointment time.
- ✓Cancel 3+ hours before:Your $50 deposit will be refunded.
- ✕Cancel/reschedule within 3 hours:The $50 deposit is non-refundable and will be retained and cannot be applied to a new appointment.
- !New booking after late cancel:You must pay a new $50 deposit.
Refund Timing
Refunds are issued to the original payment method and may take 3–10 business days to appear, depending on your bank or card issuer.
Arrival Window
Your appointment is scheduled within a one (1) hour arrival window.
⚠ No-Show / No-Access Fee
If the technician arrives within the scheduled one-hour arrival window and the customer does not answer, cannot be reached, or does not provide access to the appliance/property, a $99 Service Call Fee will be charged. Any deposit already paid will be applied toward this fee, and the remaining balance will be charged to the card on file.
A "no-show/no-access" applies if we are unable to gain access within 30 minutes of arrival and we are unable to reach you after calls/texts to the phone number on file.
Diagnostic Fee
The diagnostic/service call fee is $99 and is charged separately. It is non-refundable once the diagnostic service begins or is performed, even if you choose not to proceed with the repair.
Payment After Diagnosis (Parts & Labor)
After diagnosis, we will provide an estimate. If you approve the repair:
- ✓Parts Payment:Parts must be approved and paid for before we place an order and/or before installation.
- ✓Labor Payment:Labor is due upon completion of the repair.
- !Labor Deposit (when applicable):For repairs that require a return visit, extended labor, or an estimated labor total of $400 or more, we may require a labor deposit (typically 30% of the estimated labor, or $150 minimum, up to $250 maximum) to schedule the repair. Any labor deposit will be applied to the final invoice.
No additional parts or labor will be charged without your approval.
Parts Policy
- •All parts are special-order and are non-refundable once ordered.
- •Parts are non-refundable once installed.
- •No returns are accepted except in cases of our error (e.g., incorrect part ordered by us) or if a part is defective, which will be handled through the manufacturer/supplier warranty process (replacement/credit as applicable).
Labor Charges
Labor charges are due upon completion of service and are non-refundable once services are performed.
Payment Authorization (Card on File)
By booking an appointment, you authorize us to charge your payment method for:
- •the $50 booking deposit at the time of booking,
- •the remaining balance of the $99 diagnostic/service call fee (deposit applied),
- •approved parts (before ordering/installation),
- •labor upon completion,
- •and any applicable fees under this policy (including no-show/no-access).
Your payment information is stored securely with our payment processor and is used only for charges related to your service.
Questions About Our Policy?
If you have any questions about our refund and cancellation policy, please contact us before booking your appointment.
This Policy is incorporated into our Terms of Service.